Just wrapping up a touching book titled ‘Management Lessons from Mayo Clinic’. Few takeaways: 1. the needs of the patient (customer) come first. 2. Teamwork isn’t optional; it powers integrated multi-specialty excellence. 3. Deliver care with time-condensed efficiency. 4. All touch points, systems, and processes are aligned with the first three values. 5. Build leadership […]
Search Engine Marketing world map. Phew. Imagine how sparse this was just 8 years ago. No international search, no local search, no social media sites like Flickr, YouTube, Odeo.
Earlier I had posted my review and critique of Stephen Baker’s book ‘Numerati’, noting that he doesn’t give b2b examples. Since the, I have been on the hunt for b2b examples. I just found another one by Otis Elevator company, which offers the following service on their website: REM® Remote Elevator Monitoring Otis developed the […]
Interestingly, senior decision makers look at eMarketing ROI based on their roles. CEOs tend to focus on downstream metrics such as aggregate ROI i.e. if we invested $x into an eMarketing program, what revenue, $y, did we get from it. How many fold is $y of $x. On the other hand, Marketing Directors tend to […]
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I just finished Numerati by Stephen Baker. Enjoyed the book with chapters on how Numerati are watching, monitoring, and modeling people as workers, shoppers, voters, bloggers, terrorists, patients, and lovers. Not much here if you are interested in B2B space, but I met two people recently who I would classify as B2B Numerati. The first […]
Unlike in personal life, in business, familiarity breeds trust. The art of marketing is for your prospects and customers to find your brand at all relevant touch points: in search results, on review sites, on analyst reports, in industry forums, in discussion groups, in blog conversations, in slideshares, on twitter, and other social media sites. […]
In this day and age of the algorithms, everyone including me is gaga over algorithms. However, algorithms have limits, especially in matters of inalienable rights such as healthcare, education, liberty and justice. For instance, if algorithms are applied to increase healthcare insurance costs for select individuals/organizations based on sex, age, past use of health benefits, […]
If you don’t know the answer to this simple question, you might as well postpone the web redesign project. Answers could range from increased sales of key product lines, growth of right-fit clients, expand geographic reach, define a distinctive position, align with new business strategy, relaunch the brand, to widen the sales funnel. If you […]
The Website is not your #1 lead source or sales source The website doesn’t exude your passion, craftmanship, and thought-leadership Words are used but they are not weaved into compelling stories There is more telling and less showing The website frustrates prospects who can’t find what they want within 3-5 seconds It’s unclear to a […]