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By now, you may have started in on your summer reading list for beach, cabin, She-Shed or hammock. Why not a summer reading list for the office? Yes, higher education marketers often move even faster in the summer months. All the more reason to give yourself a once-a-week moment for reflection and inspiration. This list of 10 books, curated with the help of friends who routinely write, photograph, film and illustrate, may help ignite the creative spark. Color: A Dictionary Of Color Combinations by Sanzo Wada Based on Japanese fine artist Sanzo Wada’s original 6-volume work from the 1930s, this book offers 348 color combinations that remind us that great design always takes grounding from the past as it places the audience in a still developing future. Subject: San Francisco, Portrait of a City: 1940-1960 by Fred Lyon Fred Lyon’s mostly post-war San Francisco study reminds us of why we love cities, especially one so compact, composed, defiantly pedestrian and residential … Continue reading
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The golden age of print magazines long ago expired (Time once reached 20 million readers a week at peak circulation). Still, writers, editors and photographers charged with producing a college or university magazine juggle the same risk/reward choices as their predecessors when it comes to creating memorable cover art. Whether your college magazine comes in print, responsive or hybrid formats, your cover competes for precious reader bandwidth in an era of continuous partial attention. And if you only have one or two occasions a year to plan, design and deliver a great cover, all the more reason to be very intentional in your approach. Some university magazines approach the task with zeal and gusto. Findings from the University of Michigan School of Public Health comes to mind for its persistent good faith attempts to deliver a perfect summary of the cover story, magazine and school itself in one image/headline pairing. The team understands some overall gestalt, and consistently advances mission, reputation … Continue reading
As revenue pressures grow across higher education, so do board- and cabinet-level imperatives to “define the brand.” Easier said than done, true. But also worth every ounce of effort. At its best, a brand discovery should yield an authentic and durable brand position (with a 10-year shelf life). Better yet, a brand discovery (well planned and executed) should liberate your institutional voice — a bright new vocabulary that establishes an emotional connection with prospects and other stakeholders; a way to articulate, with clarity, verve and imagination why you matter. Getting the brand and voice right can test any school and potential partner. Brand discovery is where you begin to look more closely at hidden assumptions and unexamined bias — on your way to a clearing where new light allows something fresh and unforeseen to emerge. Choose quality over quantity How you approach brand discovery, especially the rationing of scarce time on campus, will have a big impact on results. A … Continue reading
Former Indiana University basketball coach Bobby Knight famously said to an audience of newspaper reporters, “All of us learn to write in the second grade. Most of us go on to greater things.” Part joke, part poisoned-tipped joust, the heralded Knight voiced an ambivalence about writing and writers that lingers within many college marketing departments and their creative agencies. Entire blog columns and books have advanced the notion that “content is king.” That idea traces to an 1996 essay by Microsoft founder Bill Gates who envisioned an Internet buoyed by fresh, enlivening content. Google Ngram shows that phrase rocketing straight into conventional wisdom. One could argue the theory, but the eye test says otherwise — the vast seas of web content carry mostly ephemera. My first digital assignment — a 155-character meta description — began my re-education in a new hyper language, one that promised greater speed and potency. As newspaper writers, we learned a seven-second rule — the average … Continue reading
While all .edu websites send important signals and establish vital threads of connection to stakeholders — corporate recruiters, research partners and regional funders/allies — a business school website does so with greater urgency and a far more explicit mandate. We held that truth close as we set about redesigning a new website for the Boler School of Business at John Carroll University, a longstanding pillar of a Cleveland and Northeast Ohio economy that has seen more than its share of challenge and has responded with its distinct brand of resiliency. Through economic cycles of growth and decline, and a steady re-mixing of Cleveland’s regional economy from traditional manufacturing to financial services and, increasingly, medical technology, Boler graduates have provided a steady and reliable source of corporate leadership and entrepreneurial grit. But as is the case with many small and mid-sized colleges, the Boler School of Business struggled to articulate a strategy for strengthening the ties that bind a region’s economy … Continue reading
A colleague of mine spoke a phrase several months ago that won’t stop ringing a clear and undeniable truth in my ear. After I showed him video from a flash mob brand launch, he said, “I hate that kind of fake energy.” That bell rang again for me this week as imposter birthday greetings between dropping through my apartment door mail slot. Nice to hear from you, chiropractor I saw once and then ran from in horror. You too, hair stylist who binges a little too hard on caffeine and can’t stop her scissors from shaking. Welcome, dentist who bought one of my best friend’s once-thriving practice only to run it into the ground with incompetence. And let’s not forget you good neighbor State Farm agent who ceaselessly tries to upsell me renters insurance no matter how often I refuse. Anyone with access to a birthdate now feels emboldened to enter your private space without so much as the courtesy of knocking; to pose as a kind of trusted, intimate friend knowing full well … Continue reading
Too often, a college or university approaches a brand development exercise unprepared for the journey ahead, and unable to fully realize the rewards at journey’s end. We offer a 5 point checklist to ensure a better experience and outcome at every step. 1. Know Your Motivation A strong, clear and authentic articulation of your brand can accomplish great things. It helps if everyone agrees on the primary motivation before beginning the process. Resist sugar coating. Be as real and as specific as possible. If it’s about a president’s legacy, be candid. If the current enrollment mix and tuition discounting threaten the school’s bottom line, come clean with the data. If alumni have grown distant and disenchanted, invite your most vocal critics into the process. If you want to raise your research profile, know the key departments and labs. Yes, quantitative surveys might confirm and further inform what you know — but rarely do they surprise anyone or change the primary driver. 2. Appraise Content Assets and Talent Your brand will … Continue reading
I enjoyed a rare two-hour sit down recently with an entire marketing and communications team at a major university — and we never once talked about story. They, like many of you, spoke of feeling beleaguered by the demands of an unending news cycle, a tumbleweed website and the torture drip of “next in line” requests for this event press release or that event poster. I realized that as much as I believe in the power of good story telling, many in house departments have lost control of the conditions that might allow it to happen. In the spirit of giving, let’s all take a few minutes and give ourselves the gift of a good story. I found a couple of recent examples from higher education — reminders that the mission of our college and university communications efforts is not to meet every trumped-up deadline, but to help make a lasting difference. As TV writer Steven Moffat says: “We’re all stories, in the end.” … Continue reading
Why, despite our best intentions and efforts, can we all make bad decisions? Social scientists point to the phenomenon of “cognitive bias” — a scholarly and polite way of saying that we should not so quickly and easily believe everything we initially perceive or think. The more complex the set of choices and decisions, the more prone we become to any one of the 100 or so variations of cognitive bias. In the higher education marketing realm, few things match a full brand discovery for complexity. We read and interpret reams of enrollment and financial data. We interview dozens of college representatives — students, faculty, staff, alumni and leaders. We pour over annual reports, strategic plans, course descriptions and faculty vitae. We reference third-party sources for reviews, comments, and insights. We tour campus. We calculate. We listen. We ponder. Opportunities for cognitive bias to creep into a brand discovery rival the chances of an insect or two crashing your next … Continue reading
We recently met around the conference table at Elliance to discuss the pros/cons of pursuing an RFP opportunity — a major state research university wanting to sharpen its brand focus and tell a better capital campaign story in order to raise a nice round $1 billion dollars. Needless to say, with that kind of money on the table, stakes are high — for the customer, of course, but also for Elliance. Although the four senior people around the table could claim a combined 70-plus years of higher education marketing and higher education branding experience, none of us had ever worked on a capital campaign of this magnitude. The RFP spelled it out clearly: “significant demonstrable, direct work experience and expertise in the field of fund raising consulting and projects related to fund raising for institutions of higher education is essential.” My colleagues read this as a well-manned checkpoint and major obstacle. Their body language suggested skepticism and discouragement. I leaned … Continue reading