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Tonight, the Pittsburgh Pirates host their first playoff game in more than two decades, just a few blocks away from Elliance headquarters. What might anyone involved in higher education branding take away from the most surprising team in Major League Baseball? We offer 5 brand “signs” worth stealing from the Pittsburgh Pirates: 1. Be real… Pirates’ manager Clint Hurdle never tried to sugar coat two consecutive late-season collapses, while always maintaining his optimism for the team’s future — an optimism grounded, he says, in the team’s underlying work ethic. What’s the take-away for higher education branding? Colleges most clear-eyed about their strengths and weaknesses have the greatest chance of realizing their one true brand voice, and building steadily upon its potential to attract prospects and energize alumni. 2. Be authentic … Pirate management and the fan base have embraced the “braids and tats” demeanor and personalities of stars like Andrew McCutchen and A.J. Burnett, without sacrificing a hint of its … Continue reading
Posted in: Brand Voice, Branding, Higher Education Branding, Storytelling
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The closer my son gets to college age (t-minus three years) the more I ask myself: “Does the work I do listening for and giving voice to higher education brands actually help prospects and parents make sound choices?” In an essay published last week in the Chronicle of Higher Education, James M. Lang, associate professor of English and director of the college honors program at Assumption College, an Elliance client, brings the question home. Lang recounts how seven or eight campus tours left both he and his daughter wanting more. In particular, Lang craved “dialogue — from tour guides, admissions representatives, or promotional literature — about what most people see as the main functions of college: teaching and learning.” Lang offers a “modest proposal” — work with student guides to translate moments of classroom engagement and transformation (value) into succinct stories worth telling on a campus tour. As someone charged with soliciting such “aha” teaching and learning moments from faculty … Continue reading
Today, we celebrate the first glorious anniversary of the Information Purification Directives. We have created, for the first time in all history, a garden of pure ideology—where each worker may bloom, secure from the pests purveying contradictory truths. Our Unification of Thoughts is more powerful a weapon than any fleet or army on earth. We are one people, with one will, one resolve, one cause. Our enemies shall talk themselves to death, and we will bury them with their own confusion. We shall prevail! Anyone who remembers watching the Super Bowl 29 years ago this week may recognize that speech from the now iconic “1984” TV spot that introduced the Apple Macintosh personal computer. Apple officially aired the original commercial just once, during the third quarter of Super Bowl XVIII, about the time that Los Angeles Raiders running back Marcus Allen broke the hearts of every Washington Redskins fan with a 74-yard-long touchdown run. Apple and its agency, Chiat/Day, created … Continue reading
Like a blindfolded volunteer in an “Old Coke, New Coke” taste test, Republican pollsters and pundits seemed genuinely surprised last week to learn that their trusted brand — “USA” — had changed. Although demographers and groups such as the Pew Research Center have been charting changing US birth/death rates and immigration patterns for decades, and essayists like Richard Rodriguez have written with depth and nuance about the change, some in the political class seemed caught flat footed, if not flat stunned. Higher education marketing and enrollment professionals have watched and responded to these trends for years, and college presidents and boards have grappled with a range of issues related to student success, admissions policies, financial aid, and more. Often, the assumption in higher education circles is that institutions play a significant role in helping first generation students advance professionally and personally. While nobody would argue that case, colleges miss a huge opportunity if they fail to acknowledge a wide range … Continue reading
Girl walks across campus. Not the kind of information that higher education marketing types rush back to their desks to share with the world. But as This American Life creator Ira Glass reminds us, sometimes the distance between information and story can be covered in one simple question: And then what happened? On the campus of Middlebury College, someone clearly gets the art of storytelling and its connection to higher education branding. Too often, college editors and writers settle for the lowest rung of the content potential ladder. Content and story get treated as information. A potentially irresistible story about the physics professor who falls in love with speed skating tells us that it’s “all applied physics,” but stops short of allowing the reader to see, hear and feel how that translates on the ice. It’s a tall challenge, asking a faculty member a third or fourth follow-up question, insisting on more detail, when everyone’s time is short. The call … Continue reading
Posted in: Higher Education Branding, Storytelling
I presented at a higher ed conference recently. I was intrigued by another presentation, which was all about cool. I started thinking about the anatomy of cool and communications in general. I decided to capture the repetitive patterns in the presenter’s speech. Here is the list of repetitive words I heard (some two word combinations were spoken as one words): Kindof Neat Might be able to Sortof Freak out Obscene Somebody Quick stats Alotof Andso Gonna Youknow Getinto Aaann It made me think about my own vocabulary, which is biased towards smart and performance. I think clients need to know that we are both cool (right emotional brain) and smart (left logical brain).
Posted in: Storytelling